Data Analysis

CRM Data Mining

OVERVIEW

Smarter decision making from mining CRM data saved $1,000,000 in lost sales revenue.

The company faced potentially dangerous product issues, but differentiating facts from anecdotes was challenging due to the lack of data.

No Data Found

Issues made up less that 5% of all tickets created

ROLE & EXPERTISE

Past experience helped me solve the issue smoothly.

Role:
As a consultant, I took the lead in researching the issues, working closely with the customer service team to gather essential data.

Expertise:
My unique perspective presented data that showed the issues were within an expected range, saving the company from unnecessary costs and potential revenue losses.

By Issue

No Data Found

Issue by Device

No Data Found

IMPACTFUL RESULTS

The research saved money but doesn't account for the lost productivity of resources across the business.

Monetary Impact:
I saved the company $100,000 in unnecessary tooling changes and potential sales revenue losses of $1,000,000.

Stakeholder:
My work brought different stakeholders together, fostering collaboration and agreement on a common goal.

CONCLUSION

By effectively addressing product issues, I made a significant impact on the company's bottom line while enhancing interdepartmental collaboration.

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